Shipping & Returns

FREE SHIPPING

 

We offer free shipping on all orders to the UK.  This will be with either APC Overnight or DPD depending on your location.  Deliveries take place between Monday and Friday and we do not offer a weekend delivery service.

All delivery times and tracking are subject to carrier performance and Warme Limited can not be responsible for failures or delays outside of our control.

All orders placed before Midday (Monday to Friday) will be shipped the same day on a next day delivery service.

 

WHEN WILL MY ORDER ARRIVE?

 

You will receive and email confirmation that includes a tracking number with your order.  The carrier will also have your email and phone number to contact you directly and advise of any delays and an exact delivery date.

 

RETURNS

 

If you are not 100% satisfied with your purchase, for any reason, we will collect it and issue a full refund.  We reserve the right to withhold 20% of the purchase price to cover delivery costs incurred for items ordered by mistake.  As long as this is within 30 days of purchase we will issue a full refund to the original payment method.  

After 30 days, if the product is still in 'as new' condition, we will be able to offer store credit only.

We only issue refunds/credits for items purchased from www.designerheater.com and not other retailers or online stores.

 

SHIPPING DAMAGE CLAIM

 

If your order has been damaged in transit, pleased send photographs to info@designerheater.com as soon as possible.

 

WARRANTY

 

All our products have a 12 month comprehensive warranty.  Please contact us with any problems you may have.

Warme Limited does not warranty its products against misuse.  If your Wärme product was damaged due to misuse, our customer service team can analyze the maybe able to suggest options for the customer to remedy.  If your Wärme product is unable to be repaired after misuse, or the warranty period has expired, we will extend as a one-time courtesy offer, allowing the option to purchase a new Wärme product for 50% of the MSRP price listed on the website.

Warranty claims are not applicable for order not placed at www.designerheater.com and these should be referred back to their respective websites or retailers.